We accept Visa, MasterCard and American Express.
We also accept PAYPAL payments; however, your order will not be processed and shipped until we receive your payment.
SHIPPING COSTS:
Shipping costs are based upon live estimates received directly from UPS by weight and destination address at the time the order is placed.
All orders will be shipped INSURED UPS or Canada Post unless otherwise specified. All claims (damage or shortage) must be reported within five working days after receipt of merchandise.
Our responsibility for merchandise shipped via common carrier ceases upon delivering the order to the carrier. We are not responsible for merchandise lost or damaged in transit. You must file a claim with the delivery carrier. We would, however, assist you in supplying any information necessary for submission of your claim.
RETURNS & REPAIR POLICY:
ORIGINALS BY ANDREA does not offer refunds. Instead, we offer credit that can be applied towards the purchase of any items on our website. There are no refunds or exchanges on special orders which include lengthened pieces and requested design changes. The customer will be responsible for the cost of shipment and/or call tag UPS charges for any returned merchandise.
In the unlikely event that a piece needs repair, there will be a $20.00 per piece repair charge, plus shipping for all merchandise purchased within 60 days. For merchandise over 60 days old, there will be a $30.00 per piece repair charge, plus shipping. As our merchandise changes often, some beads or stones may not be available for repair, in which case we will make every attempt to find something similar.
WHOLESALE ORDERS:
For consideration on carrying ORIGINALS BY ANDREA designer jewelry line, please contact us at andie232@rogers.com or 613.749.0598.
Please include the following information with your submission:
Company name, address and phone number
Resale number
Type of business
Contact name, phone number and email address
We also accept PAYPAL payments; however, your order will not be processed and shipped until we receive your payment.
SHIPPING COSTS:
Shipping costs are based upon live estimates received directly from UPS by weight and destination address at the time the order is placed.
All orders will be shipped INSURED UPS or Canada Post unless otherwise specified. All claims (damage or shortage) must be reported within five working days after receipt of merchandise.
Our responsibility for merchandise shipped via common carrier ceases upon delivering the order to the carrier. We are not responsible for merchandise lost or damaged in transit. You must file a claim with the delivery carrier. We would, however, assist you in supplying any information necessary for submission of your claim.
RETURNS & REPAIR POLICY:
ORIGINALS BY ANDREA does not offer refunds. Instead, we offer credit that can be applied towards the purchase of any items on our website. There are no refunds or exchanges on special orders which include lengthened pieces and requested design changes. The customer will be responsible for the cost of shipment and/or call tag UPS charges for any returned merchandise.
In the unlikely event that a piece needs repair, there will be a $20.00 per piece repair charge, plus shipping for all merchandise purchased within 60 days. For merchandise over 60 days old, there will be a $30.00 per piece repair charge, plus shipping. As our merchandise changes often, some beads or stones may not be available for repair, in which case we will make every attempt to find something similar.
WHOLESALE ORDERS:
For consideration on carrying ORIGINALS BY ANDREA designer jewelry line, please contact us at andie232@rogers.com or 613.749.0598.
Please include the following information with your submission:
Company name, address and phone number
Resale number
Type of business
Contact name, phone number and email address